Yes. Forms filled in physical mode are summarily rejected.

No. The procedure for filling the e-Form is simple. On a plain reading any literate individual can fill e-Form on his own. The prescribed Form is not only very precise but also very friendly in filling up. A general guidance kit is also attached with the form for any help, if required for filling up such Form. For any further help the IEPF helpline can also be contacted.

No. IEPF Authority has not appointed or empanelled any professional for claims. Filling of IEPF 5 Form is simple and friendly for claimants to execute.

Documents which are required to be submitted are enumerated in the form and help kit, such as -

  • 1. Copy of acknowledgement generated on online submission of e-Form IEPF – 5 bearing a unique serial number (SRN), 2. Indemnity Bond (original) with claimant signature, 3. Advance Stamped receipt (original) with revenue stamp and signature of claimant and witnesses, 4. Original matured deposit / debenture / share certificate (in case of securities held in physical form) or copy of transaction statement in case of securities held in Demat Form, 5. Self-attested copy of Aadhaar Card, 6. Proof of entitlement (certificate of share/Interest warrant Application No. etc.), 7. Cancelled Cheque leaf, 8. Copy of Passport, OCI and PIO card in case of foreigners and NRI.

The formats for advance receipt and indemnity bond are available in the help kit of IEPF -5 form. [http://www.iepf.gov.in/IEPF/corporates.html]

The number of shares and amount should be same as that filled in form IEPF -5. These values can be ascertained based on the available documents with the claimant or verified from the company. However mismatch in number of shares or in amount is not a ground for rejection of the claim. The authority shall process the claim based on the verification report received from the company and the same shall be verified from the data available with the authority.

In case of refund of dividend amount of Rs. 10,000 or more and/or market value of shares, non- judicial stamp paper of appropriate value as prescribed under Stamp Act according to state is required. For claim of only amount of Rs. 10,000 or less, indemnity bond can be executed on a plain paper.

In case of Indian Citizen - to prove the identity of the claimant self-certified copy of Pan Card and Aadhar Card are required to be submitted.

In case of NRI – to prove the identity of the claimant, self-attested copy of Passport or self-attested copy of Overseas Indian Card (OIC) issued by MHA along with any of the documents available with him.

In case of foreigners, instead of Aadhar Card, copy of Passport or PIO Card duly apostatized as per Hague Convention.

In case of non-availability of Aadhar Card for super senior citizens or some specific states, other ID Proofs issued by government clearly mentioning the address of the claimant needs to be submitted.

Yes original certificate is required to be submitted. In case of loss of original, procedure for duplicate needs to be completed with the company including submission of FIR, Newspaper Advertisement in English and Vernacular Language, Indemnity cum Surety bond etc. as per SEBI Guidelines. A copy of such procedural documents shall be provided by the company to IEPF Authority along with its verification report.

In such case as per SEBI Guidelines, an affidavit explaining the above deviation needs to be submitted.

In case of mismatch in name, proof of name as on share certificate or change of name viz. marriage certificate, gazette notification etc. needs to be submitted.

In case of mismatch in address, new address needs to be updated with the company.

The claimant may fill the information as per the records available with him. However it may be endeavoured that for one company, all folios against which refund of share need to be claimed are filled in the same form. Similarly, dividend and other amount may be mentioned for all the years.

The company shall ensure to recommend refund of all the shares and amount for which the claimant is entitled together at once.

CML and cancelled Original Cheque leaf are required to verify the DEMAT and Bank Account in which transfer is to be made. In case, Cheque leaf doesn’t have Name, Bank and Branch Name, IFSC Code etc. printed on it, copy of passbook, duly attested by the Bank can be submitted.

(i) In case of legal heir - the claimant is required to register transmission with the company by providing requisite documents as per SEBI Guidelines. According to SEBI Guidelines for registering transmission, company may require copy of death certificate, Affidavit from legal heirs, Indemnity Bond, Succession Certificate or probate of will or letter of administration etc. for share with market value greater than 2 lacs, NOC from other legal heirs and relinquishment deed in favour of claimant etc;

(ii) In case of death of any of the holder in joint holding of securities, but not covered in the family hierarchy – the claimant is required to get the name of the deceased holder of security deleted from the register of the members/other records, if any, in the company immediately after the death of a joint security holder before filing claim application. The claimant is also required to obtain NoC from other holders of securities, if any, and submit the same alongwith claim application. SEBI Guidelines may also be seen before filing claim application.

Company is required to issue entitlement letter under rule 7(9) of IEPF Rules 2016 in favour of claimant and send it along with copy of documents submitted by claimant with its verification report.

For rectification of errors in e-form IEPF 5, IEPF Authority provides one more chance to the claimant to correct the details and to re-submit the form again, such act of the Authority is called Resubmission. It may be noted that only one resubmission is allowed. A 15 days’ time period is allowed for making resubmission of claim application. In case resubmission is not done in the prescribed time, the form becomes invalid.

The documents are required to be sent to the Nodal Officer of the company. List of Nodal Officers may be seen at `contact us’ at the Authority’s web site\ www.iepf.gov.in

It is advised that at the time of submission of information in IEPF 5 form, claimant should ensure correctness of information such as Aadhaar No., Demat No., Bank Account No., IFSC Code, etc.

N.B. Process of refund of securities by IEPF for the knowledge of claimant :

(i) In case of legal heir - the claimant is required to register transmission with the company by providing requisite documents as per SEBI Guidelines. According to SEBI Guidelines for registering transmission, company may require copy of death certificate, Affidavit from legal heirs, Indemnity Bond, Succession Certificate or probate of will or letter of administration etc. for share with market value greater than 2 lacs, NOC from other legal heirs and relinquishment deed in favour of claimant etc;

Investor Education and Protection Fund (IEPF) has been established under provision of Section 125 of the Companies Act, 2013 with the objective to make refund of unclaimed shares and amounts like unpaid dividend and other unpaid amounts which have been transferred by companies to IEPF.

The fund is to be utilised to make refund to eligible claimants and to promote investor education, awareness and protection. The fund is maintained under consolidated fund of India.

The authority has been entrusted with the responsibility to make refunds of unclaimed dividends, mature deposits, mature debentures, etc and to conduct Investor Education and Awareness Programme.

As per section 125 of the Companies Act, 2013, the following amounts are credited to the Fund:

  • The amount given by the Central Government by way of grants after due appropriation made by Parliament by law in this behalf for being utilized for the purpose of the Fund.
  • Donations given to the Fund by the Central Government, State Governments, companies or any other institutions for the purposes of the fund
  • The amount in the unpaid Dividend Account of companies transferred to the Fund under sub-section (5) of section 124
  • The amount in the general revenue account of the central Government which had been transferred to that account under sub-section (5) of Section 205A of the Companies Act, 1956, as it stood immediately before commencement of the Companies (Amendment) Act, 1999, and remaining unpaid or unclaimed on the commencement of this Act
  • The amount lying in the Investor Education and Protection Fund under section 205C of the Companies Act, 1956
  • The interest or other income received out of investments made from the Fund
  • The amount received under sub-section (4) of section 38
  • The application money received by companies for allotment of any securities and due for refund
  • Matured deposits with companies other than banking companies
  • Matured debentures with companies
  • Interest accrued on the amount referred to in clauses (h) to (j)
  • Sale proceeds of fractional shares arising out of issuance of bonus shares, merger and amalgamation for seven or more year
  • Redemption amount of preference shares remaining unpaid or unclaimed for seven or more years and
  • Such other amount as may be prescribed: Provided that no such amount referred to in clause (h) to (j) shall from part of the Fund unless such amount has remained unclaimed for a period of seven years from the date it became due for payment.

As per provisions of the section 124(6) of the Companies Act, 2013, all shares in respect of which dividend has not been paid or claimed for seven consecutive years or more shall be transferred by the company in the DEMAT Account of IEPF Authority opened for the purpose.

As per the Section 125(3) of Companies Act, 2013, the fund shall be utilised for:

  • The refund in respect of unclaimed dividends, matured deposits, matured debentures, the application money due for refund and interest thereon
  • Promotion of investors’ education, awareness and protection
  • Distribution of any disgorged amount among eligible and identifiable applicants for shares or debentures, shareholders, debenture-holders or depositors who have suffered losses due to wrong actions by any person, in accordance with the orders made by the Court which had ordered disgorgement; Investor Education and Protection Fund.
  • Reimbursement of legal expenses incurred in pursuing class action suits under section 37 and 245 by members, debenture-holders or depositors as may be sanctioned by the tribunal (Class Action Suit) and
  • Any other purpose incidental thereto, in accordance with rules as may be prescribed.
    Provided that the person whose amounts referred to in clauses (a) to (d) of sub-section (2) of section 205C transferred to Investor Education and Protection Fund, after the expiry of the period of seven years as per provisions of the Companies Act, 1956, shall be entitled to get refund out of the fund in respect of such claims in accordance with rules made under this section.

Any person claiming to be entitled to the amount referred in sub-section (2) may apply to the IEPF Authority for the payment of the money claimed.

For seeking refund, claimant is required to file e-form IEPF-5 online which is available on the website www.iepf.gov.in or www.iepfportal.in and submit the copy of filled e-form along with requisite documents to concerned company for verification. On receipt of documents from claimant, company is required to verify the same and furnish its verification report to the Authority recommending the acceptance or reject the refund claim with reasons there to. On the basis of verification report of the company, claims are processed in the Authority.

  • Print out of duly filled claim form with claimant signature and if joint holders are involved than claim Form to be signed by all joint holders.
  • Copy of acknowledgement.
  • Indemnity Bond (Original) with claimant signature.
  • Advance Stamped Receipt (Original)
  • In case of refund of matured deposit or debenture, or bonds, original certificate thereto.
  • Copy of AADHAR Card of the claimant and if joint holders are there, Copy of AADHAR Card of all joint holders.
  • Proof of Entitlement (Certificate of share/interest warrant Application No. etc.)
  • Original Cancelled Cheque Leaf.
  • Copy of Passport, OCI and PIO card in case of foreigners and NRI
  • Other optional document, (if any)
  • Copy of PAN Card.
  • Client Master List
  • Original Share Certificate (in case shares are in Physical Form)
  • In case Joint Holder is deceased, copy of Death certificate to be attached.

IEPF Authority has undertaken several awareness initiatives to create awareness among investors. These are:

  • Investors Awareness Programme (IAPs) are being conducted through professional Institutes viz. Institute of Chartered Accountants of India, Institute of Company Secretaries of India and Institute of Cost Accountants of India
  • CSC e-Governance Services India Limited, Ministry of Communications and IT (MeitY), is organising IAPs in rural areas through the common service centres on behalf of the Ministry since 2013-2014.
  • Informative crawlers on investor awareness are run on Doordarshan from time to time.
  • Jingles for creating awareness among potential investors are run on various FM and Vividh Bharti channels of All India radio.
  • Messages on investor awareness are sent to public across India through SMS. In the past, these SMS were sent through BSNL network.